Privacy Policy

Personal Information

We collect various types of personal information to provide you with our beauty education services and platform functionality. The information we collect includes:

• Contact details including your full name, email address, phone number, and postal address
• Account information such as username, password, and security questions
• Educational background and professional experience in beauty or related fields
• Payment information including credit card details, billing address, and transaction history
• Demographic information such as age, gender, location, and beauty interests
• Communication preferences and marketing consent details

Technical Information

When you visit our website or use our mobile application, we automatically collect certain technical information to improve your user experience and maintain platform security:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our platform, and navigation patterns
• Cookies and similar tracking technologies data
• Location data when you enable location services
• Error logs and diagnostic information to troubleshoot technical issues

Educational and Service Information

As a beauty education platform, we collect information related to your learning journey and service interactions:

• Course enrollment data and learning progress tracking
• Assessment results and certification achievements
• Portfolio submissions and creative work uploads
• Feedback and reviews you provide about our services
• Communication records with our support team and instructors

Educational Services

We process your information to deliver comprehensive beauty education services, including course content delivery, progress tracking, instructor feedback, and certification management. This processing enables us to personalize your learning experience and ensure educational outcomes meet your professional development goals.

Communication and Marketing

With your explicit consent, we use your contact information to send educational updates, new course announcements, beauty industry news, and promotional offers. You can withdraw consent at any time by clicking unsubscribe links in our emails or adjusting your account preferences.

Service Providers and Partners

We share personal information with trusted third-party service providers who help us operate our platform and deliver our services. These providers are contractually bound to protect your information and use it only for specified purposes:

• Payment processors for secure transaction handling and fraud prevention
• Cloud hosting providers for data storage and platform infrastructure
• Email service providers for course updates and marketing communications
• Analytics providers for website performance monitoring and user experience improvement
• Educational technology partners for learning management system functionality

Legal Requirements

We may disclose your personal information when required by Australian law or in response to valid legal processes, including court orders, subpoenas, or requests from law enforcement agencies. We will notify you of such disclosures unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity. We will notify you via email and prominent website notice before any such transfer occurs, giving you the opportunity to opt out if desired.

Technical Safeguards

• SSL/TLS encryption for all data transmissions between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication for administrative access to systems
• Regular security audits and vulnerability assessments by third-party experts
• Automated backup systems with encrypted storage and disaster recovery procedures

Administrative Controls

We maintain strict internal policies governing employee access to personal information. Only authorized personnel with legitimate business needs can access your data, and all access is logged and monitored. Our staff undergo regular privacy and security training to ensure compliance with our data protection standards.

Access and Correction Rights

You have the right to request access to your personal information held by us and to request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading information. We will respond to access requests within 30 days and provide information in a readily accessible format.

Deletion and Restriction Rights

You can request deletion of your personal information, subject to certain legal and contractual obligations we may have to retain specific records. You may also request that we restrict processing of your information in certain circumstances, such as while we verify accuracy of disputed data.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request to ensure the security of your personal information. There is no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Complaints Process

If you believe we have breached your privacy rights, you can lodge a complaint with us directly. We will investigate your complaint promptly and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Our retention periods vary based on the type of information and our legitimate business needs:

• Account information: Retained for the duration of your account plus 7 years after closure
• Educational records and certifications: Retained permanently for verification purposes
• Payment and transaction data: Retained for 7 years as required by Australian taxation law
• Marketing communications data: Retained until you withdraw consent or 3 years of inactivity
• Technical logs and usage data: Retained for 2 years for security and analytical purposes

International Data Transfers

Some of our service providers may store or process your personal information outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place through contractual arrangements, adequacy decisions, or other approved transfer mechanisms under Australian privacy law.

We primarily use service providers located in countries with adequate privacy protections, including the United States (under appropriate frameworks), European Union member states, and other jurisdictions recognized as providing adequate protection for personal information.

Types of Cookies We Use

• Essential cookies: Required for website functionality and security features
• Performance cookies: Help us understand how visitors interact with our website
• Functional cookies: Enable personalized features and remember your preferences
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may affect website functionality and your user experience. We respect your choices and will not use non-essential cookies without your consent.